1. The RoomLock Shield: 100% Unlock Guarantee
We stand behind every listing on our platform. If an unlocked contact is unreachable or already occupied prior to your unlock, we refund 100% of your ₹199 fee.
At RoomLock.in, our goal is to help you find genuine rooms without fake brokerage ads. We want you to feel 100% confident when you pay the flat ₹199 unlock fee.
When you pay the one-time ₹199 Unlock Fee, you are protected by the RoomLock Shield. If the contact details provided are unusable due to owner / caretaker unavailability or listing error, you are entitled to a 100% monetary refund or a free replacement unlock credit.
2. Scenarios Eligible for 100% Refund
You will receive a full refund if the number is switched off for over 24 hours, belongs to a commercial broker, if the room was already rented out, or if the listed price/details are incorrect.
A full refund of ₹199 will be approved under any of the following four objective scenarios:
Invalid or Unreachable Number
The owner's or caretaker's mobile number is out of service, continuously switched off, or invalid when you try to contact them for >24 hours.
Broker
The unlocked contact belongs to a commercial broker demanding brokerage commission.
Already Occupied Prior to Unlock
The owner or caretaker confirms via WhatsApp or call that the room was already rented out prior to the exact timestamp of your unlock.
Deceptive Listing (Bait and Switch)
After reviewing your claim, if our team confirms that the listing involves a severe "Bait and Switch" (for example, the landlord demands a significantly higher rent than listed on the platform, shows a completely different or inferior property, or the property does not exist at the stated location), you will be eligible for a 100% refund. Normal on-ground price negotiations or customary additional charges (such as separately billed electricity, where applicable) are not covered.
3. Scenarios NOT Eligible for Refund
Refunds are NOT granted for minor photo quality differences, or if you simply change your mind upon visiting.
To protect our property owners from frivolous claims and prevent Fair Usage Policy abuse, refunds are not eligible in the following circumstances:
Minor Photo & Lighting Differences: Minor differences in room appearance due to photo quality, lighting, camera angles, or cosmetic wall paint cannot be claimed for refund.
Personal Preference: You visited the room but decided you did not like the paint color, room size, or neighborhood.
Personal Price Discussions: The listed rent on our site was accurate, but you and the host could not reach a mutual agreement on additional personal discounts during your visit.
Change of Plans: Your college admission, job transfer, or travel plans changed after you unlocked the contact.
Late Submission (>24 Hours): The refund claim was initiated more than 24 hours after the contact unlock timestamp.
4. The 24-Hour Claim Window
All claims must be submitted within 24 hours of unlocking via online chat support or your dashboard as guided by our support team.
You can file a refund claim easily from your user dashboard or via online chat support:
Open My Unlocks
Go to 'My Unlocks' in your RoomLock account dashboard and click 'Report Issue' on the relevant listing.
Provide Evidence
Share details as guided by our customer support team for quick verification.
Get Resolution
Choose whether you want an immediate free replacement unlock credit or a full ₹199 bank refund.
5. Refund Settlement Timeline
Verified claims are processed within 24 hours. Your refund is settled directly to your original payment method (UPI, Debit Card, Credit Card, or Bank Account) via our secure partner, Razorpay.
Once our team approves your claim, the refund is triggered automatically:
- UPI (Google Pay, PhonePe, Paytm): Typically credited within 1 to 2 business days.
- Debit & Credit Cards/NetBanking: Settled within 5 to 7 business days as per standard banking guidelines.
If you have any questions about an ongoing refund, reach out via our online chat support or email roomlock.in@gmail.com.