Contact & Help Desk
Need assistance with a room unlock, refund query, or property listing? Our support team is here to help you.
Send Us a Message
Sign in to submit a secure support request linked to your RoomLock account.
We typically respond within 24-48 hours. For urgent booking-related issues, please use the in-app support chat for faster assistance.
Direct Email Support
Prefer Sending an Email?
You can also email us directly for general support, property owner or caretaker queries, or privacy requests. We route inquiries to the appropriate desk based on your subject line.
Frequently Visited Pages
Refund Policy (Shield)
Number unreachable or room already occupied? Read our 100% refund guarantee.
Trust & Safety Guide
Read our 5-point tenant safety checklist to protect against advance token scams.
Frequently Asked Questions
Got questions about the ₹199 unlock fee or how our team verifies rooms?